Autel Software one year Update Service

Shipping Terms:
a) Items will be sent to all the countries over the world. This package will be sent by DHL, Fedex, EMS, UPS, USPS, Singapore Post or E-Packet .
b) Items will be checked carefully before sent out.
c) We will use air bubbles to wrap the items carefully.

Shipping Time:
a) Ships within 48 hours on working days after received the payment.
b) The shipping time is about 5-7 days via DHL, UPS, 5-10 days Via Fedex, 7-10 days via EMS, 7-30 days via USPS, Singapore Post or E-Packet to Worldwide
Note: We hope it arrive on time but since this is an international delivery, shipping time will be highly depended on the courier company and local customs/duties. Thank you for your understanding.

Return Policies:
Returns will be allowed only with prior authorization, and must be made within 30 days after package delivery.
Item conditions that allow returns Brand new Item, returns must include all accessories, Items must include original packaging
Other cases are as follows:
(1) When the item is defective, the item was sent in error, damaged in transit, or otherwise defective，It can not work once you receive it. In this case we allow returns. We bear the shipping cost.
(2) When you buy the wrong item, the item doesn't fit, or you don't want the item, the item you return need to be brand new. you need bear shipping costs.

Contact Us:
Our Email sales@obd2.ltd 24 hours 7 days
And if nobody answer you online in time sometimes,do not worry.leave us a message or write down your desires,we will contact you as soon as possible.

Attention: PLZ leave your telephone number and address in detail when you take order in our website, it is very important to ship your order. (Customers from Brazil PLZ leave your Cutsom ID also, thanks!)